FAQs
Welcome to the Tycheco FAQs page! Here, you will find answers to some of the most common questions about our products, shipping, returns, and more. If you have any other questions, feel free to reach out to us.
1. What products do you offer?
We specialize in high-quality metal wall art designed to enhance the beauty of your living space.
2. How long does order processing take?
All orders are processed within 1-2 business days. Once your order is processed, you will receive a confirmation email.
3. What is the delivery time for my order?
After processing, the typical delivery time is 4-7 business days within the United States.
4. Do you offer free shipping?
Yes! We offer free shipping on all orders within the USA.
5. What is your return policy?
You have 30 days from the date of receiving your order to request a return. Items must be in their original condition and packaging. For more details, please check our Refund & Return Policy.
6. How do I initiate a return?
To initiate a return, please contact us via email at support@tycheco.com or call us at +1 254-243-1333. We will provide you with instructions for returning your item.
7. Are there any restocking fees for returns?
No, we do not charge any restocking fees for returns.
8. How long will it take to receive my refund?
Refunds will be processed within 10 business days after we receive and inspect your returned item. Refunds will be credited to your original payment method.
9. Can I exchange an item?
Yes, the fastest way to exchange an item is to return the one you have and place a new order for the desired item. Please refer to our Refund & Return Policy for more details.
10. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other digital payment methods (like Apple Pay or Google Pay) may also be available.
11. How can I contact you?
If you have any questions or concerns, please feel free to reach out to us:
- Email: support@tycheco.com
- Phone: +1 254-243-1333
- Address: 56053 Snow Goose Rd, Bend, OR 97707, USA
12. Do you ship internationally?
Currently, we only ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time.
13. What should I do if my item arrives damaged?
If your item arrives damaged, please contact us within 7 days of receiving the product. We will arrange for a replacement or issue a full refund, including return shipping costs if necessary.