FAQs

Welcome to the Tycheco FAQ page! Here, we’ve answered some of the most common questions to make your shopping experience seamless and enjoyable. If you don’t find your answer here, feel free to contact us at support@tycheco.com or call us at +1 541-593-2902.

1. What is Tycheco’s main product? Tycheco specializes in premium metal wall art designed to enhance the beauty and personality of your space. Our collection is perfect for home decor, office spaces, and gifting.

2. How long has Tycheco been in business? Tycheco was founded on January 7, 2017, and has been proudly delivering high-quality metal wall art ever since.

3. What are your order and delivery timelines?

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Handling Time: 1-2 business days (Monday–Friday).
  • Transit Time: 3-5 business days (Monday–Friday).
  • Estimated Delivery: 4-7 business days based on customer location.

4. Do you offer free shipping? Yes, we provide free shipping on all orders.

5. What is your return and exchange policy? We accept returns and exchanges for both defective and non-defective products within 30 days of delivery. Returns are processed by mail, and there are no restocking fees. Refunds are issued within 5 days of receiving the returned product.

6. What payment methods do you accept? We accept the following payment options:

  • Credit/Debit Cards: American Express, Mastercard, Visa, Discover, and Diners Club.
  • Digital Wallets: Apple Pay, Google Pay, PayPal, Shop Pay, and Venmo.

7. Can I track my order? Yes, once your order is shipped, we will provide you with a tracking number via email to monitor your delivery status.

8. Are the products new? Absolutely! All our products are brand new and carefully inspected before shipping.

9. How do I initiate a return or exchange? To start a return or exchange, please email us at support@tycheco.com with your order details and reason for return/exchange. Our team will guide you through the process.

10. Do you charge restocking fees for returns? No, we do not charge any restocking fees for returns.

11. How is my metal wall art packaged? We use eco-friendly and durable packaging to ensure your wall art arrives safely and securely, with minimal environmental impact.

12. Can I place an order outside of regular business hours? Yes, our website is available 24/7 for you to place orders at your convenience.

13. How can I contact Tycheco? You can reach us via:

  • Email: support@tycheco.com
  • Phone: +1 541-593-2902
  • Office Address: 56053 Snow Goose Rd, Bend, OR 97707, USA

Thank you for choosing Tycheco! We’re here to help you create unforgettable spaces with our unique metal wall art. If you have further questions, don’t hesitate to get in touch with us!