Return & Refund Policy

At Tycheco, customer satisfaction is our top priority. If you're not entirely satisfied with your purchase, our Return & Refund Policy is designed to make the process as smooth and straightforward as possible.

1. Returns Policy

We accept returns for both defective and non-defective products under the following conditions:

  • Eligibility: Products must be in new condition, unused, and in their original packaging.
  • Return Window: Items can be returned within 30 days of delivery.
  • Method: Returns are processed via mail. Please contact us to initiate a return.

2. Exchanges

We accept exchanges for eligible products. If you wish to exchange an item, please contact our support team to guide you through the process.

3. Return Process

To initiate a return:

  1. Contact us at support@tycheco.com or call +1 541-593-2902 to request a return authorization.
  2. Package the item securely in its original packaging.
  3. Ship the package to our return address provided during the authorization process.

4. Refund Policy

  • Processing Time: Refunds are processed within 5 business days of receiving the returned item.
  • Refund Method: The refunded amount will be credited to the original payment method used for the purchase.
  • Restocking Fees: No restocking fees apply.
  • Shipping Costs: Original shipping costs are non-refundable, except in cases where the product is defective or the return is due to our error.

5. Conditions for Returns and Refunds

  • Defective Products: If you receive a defective product, please provide photos of the defect when contacting our support team.
  • Non-Defective Products: Returns for non-defective products are accepted as long as the item is in new condition and within the return window.
  • Non-Returnable Items: Custom or personalized items may not be eligible for return unless they arrive damaged or defective.

6. Free Shipping on Returns

We offer free return shipping for defective products or issues caused by our error. For other returns, customers are responsible for return shipping costs.

7. Cancellations

Orders can be canceled before they are shipped. Please contact us promptly if you wish to cancel your order.

8. Contact Us

If you have any questions or concerns regarding your return or refund, please don’t hesitate to reach out to our support team:

  • Email: support@tycheco.com
  • Phone: +1 541-593-2902
  • Office Address: 56053 Snow Goose Rd, Bend, OR 97707, USA

Thank you for choosing Tycheco. We appreciate your trust in our metal wall art products and are committed to ensuring your satisfaction with every purchase.