Refund & Return Policy
At Tycheco, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help. Please review our refund and return policies below.
1. Return Policy
You have 30 days from the date you receive your order to request a return. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
To initiate a return, please contact us via email or phone:
- Email: support@tycheco.com
- Phone: +1 254-243-1333
Once your return request is approved, we will provide you with further instructions on how to return your item.
2. Return Shipping
You are responsible for the shipping costs associated with returning your item, unless the item was damaged upon delivery. We recommend using a trackable shipping method to ensure that your returned item reaches us safely.
3. Refund Policy
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 10 business days.
- No restocking fee is charged for returns.
- Refunds will be issued for the cost of the item(s) only, not including any return shipping charges.
4. Exchanges
If you wish to exchange an item, the fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the desired item.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a replacement or issue a full refund, including return shipping costs.
To report a damaged or defective item, please contact us:
- Email: support@tycheco.com
- Phone: +1 254-243-1333
Please provide photos of the damaged or defective product along with your request.
6. Non-Returnable Items
Certain items may be non-returnable for reasons such as hygiene or customization. If an item is non-returnable, this will be clearly indicated on the product page.
7. Contact Us
For any questions or concerns about our Refund & Return Policy, please donβt hesitate to reach out to us:
- Email: support@tycheco.com
- Phone: +1 254-243-1333
- Address: 56053 Snow Goose Rd, Bend, OR 97707, USA